Delivery Policy

Palladio Home & Garden’s shipping partners specialize in the moving of antiques and furniture. Once your order has been confirmed, a Palladio Customer Service representative will work with you and our shipping partner to ensure seamless delivery of your order from our location directly to you.

Shipping Methods

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

Here are the different shipping methods you may see once a quote is available.

Standard or Small Parcel: FedEx, UPS, DHL and USPS

Shipping estimate: 1 to 7 days for domestic delivery. All estimates are based on times after the item has been shipped, including pickup. Your item will be safely packed in a box and shipped. Our parcel carriers maintain a high rate of successful deliveries, and provide advanced tracking and communication.

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number. You can also request to have the package delivered to a alternate location like your office, or at a holding center like your local grocery store or FedEx store.

Large Parcel and Freight

For items that are too large or fragile to be delivered via UPS or FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care.

Front Door Delivery

Shipping estimate: 2 to 6 weeks including pickup

Your item will be delivered to your property, which can include the front door to your residence or building, your driveway, or curbside. Upon delivery, you may be required to sign for it. A crate may be used to provide maximum protection. The service does not include unpacking, condition inspection, minor assembly, debris removal or installation.

White Glove Service

Shipping estimate: 2 to 6 weeks for domestic delivery, and 4 to 10 weeks for international, including pickup.

This is the highest level of service provided for large or fragile items. Our carriers offer competitive pricing to handle everything from pickup to delivery, which includes delivery to a chosen room within your home (note, there may be an extra charge from the carrier for item placements other than ground level), unpacking, item inspection, and any assembly; installation may or may not be included. You or someone you trust must be present to receive the delivery.

It's important to note that handling, which includes shipping preparations, packaging, and disassembly, may take up to 14 days and is not included in the shipping time estimates above, but is accounted for in estimates on any item details after checkout. White Glove Service and Front Door Delivery for large or fragile items can be expedited upon request, but the extra cost can be substantial, as expedited shipping may require specialized carriers or routing changes.

Scheduling a Delivery

If you are using the White Glove Service, the carrier will contact you 24 to 48 hours before the delivery date to schedule a convenient time, usually within a window of 2 to 4 hours, to drop off your item.

With FedEx, UPS or another parcel carrier, it's generally more difficult to schedule a delivery, but we will work with you to specify any delivery requirements.

Delivery

The customer is responsible for determining if merchandise can be delivered to its final destination. Please measure any corridors, doorways, elevators, turning radius, etc. that may prove prohibitive during the delivery process. If the customer is not present at the time of delivery, a separate re-delivery charge may be incurred. All shipping charges are non-refundable. Customer is responsible for any additional shipping costs associated with returns.

Deliveries are not typically made on Saturdays or Sundays. We cannot ship to P.O. Boxes or Military APOs.

Shipping to Alaska, Hawaii, or Puerto Rico?

If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply.

A Palladio Customer Service representitive will contact you with information on shipping options for your zip code, including any additional fees/shipping restrictions.

Custom Shipping Quotes

For items that are highly delicate in nature like glass table tops, mirrors, marble, or chandeliers, the item must be shipped via one of our White Glove Shipping carriers. This means that the shipping description will state “Custom Quote.” Once your order is processed, we contact the best carrier for the job on your behalf and provide you with a shipping quote within 24 to 48 hours. If you choose to reject the shipping quote, then you will not be charged and your order will be canceled.

Free Shipping Eligibility

We are proud to offer free shipping on many of our products! For items that are eligible for free shipping, it will be listed as such in the product description.

In-Store Pickup Only Items

Some items may only be available for in-store pickup because of their fragile nature.

If Your Package or Item is Damaged

Unfortunately, on occasion, furniture may become damaged in transit. Upon delivery, please inspect your shipment before the driver leaves. If you suspect damage, open the box and examine your purchase. If you find damage, please have the driver make a note in their freight bill, describing the nature of the damage in detail. Document any damages by taking photos of the damaged box and merchandise.

If you sign for delivery and even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will do our best to find a replacement product suitable to you or process a refund.

If you have already accepted the package and notice missing or damaged parts, please contact us right away. If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement, we will pay to return the item us, on top of the refund. In rare cases, a manufacturer's restocking fee may apply.

For immediate assistance with a damaged package, please call us at 901-276-3809.

THIS LEGAL NOTICE IS SUBJECT TO CHANGE WITHOUT NOTICE.