Palladio Home & Garden wants you to love your purchase and feel good knowing that your purchase will be a great fit for your home or as a gift for someone else.
Palladio Home & Garden accepts returns that meet the criteria provided below.
Items Eligible for Return
All items eligible for return must be in “like new” or in the original purchase condition, and be returned unused with all the original packing material (please do not assemble or modify the item in any way).
Proof of purchase is required and return authorization must be obtained prior to return of shipment. Items must be returned within 30 days of delivery.
Please note: Original shipping costs are non-refundable. Any shipping costs associated with returns are the responsibility of the customer unless the item is damaged or defective.
Initiating a Return
Please contact us at 901-276-3809 or email us at firstname.lastname@example.org to request a Return Authorization (RA). Please provide the following information:
- Your name and order date
- Item(s) to be returned or exchanged and original order number
- Reason for return/exchange
Once received, a Palladio Customer Service representative will review your request. If the item(s) meet the above criteria, we will provide a Return Authorization (RA) number along with the return address. If the item is especially large, Palladio Home & Garden may schedule a return pickup via a specialized furniture shipping company.
Upon receipt and inspection of the returned merchandise, we will issue your refund within 72 hours to the original payment method. If you have requested a refund, we will credit your original credit card the amount of the item, less any shipping/handling charges and tax, if applicable.
If you have requested in-store credit, your in-store credit will be issued once the item is received and inspected by our warehouse. The shipping costs will be deducted from your total in-store credit amount.
If you wish to exchange your item for another item, you will be responsible for shipping your return item back to our store.
Free-Shipping Promotion Returns
If your items is shipped in conjunction with any “free shipping” promotion, we will refund you the cost of the item, less the standard shipping cost as quoted by the shipping carrier used to deliver your order. If you choose to exchange merchandise that was part of a free shipping promotion, you will be charged the standard shipping rate when the new merchandise is shipped out. You are responsible for shipping the return item back to us.
Items Not Eligible For Return or Exchange
Most items sold by Palladio Home & Garden are unique, meaning the items are one-of-a-kind. Once such unique items are sold, other customers are not able to purchase them.
It is our policy that all sales are final on items marked “Unique / Non-Returnable” to be fair to our exhibitors and to our other customers. Items that cannot be returned or exchanged include:
- Items Marked “Unique / Non-Returnable” (clearly indicated on the sale page before placing your order)
- Palladio Crafted products
- Custom upholstery and fabric swatches
- Clearance or Sale Items
- Gift Cards and Gift Certificates
- Special Orders and Personalized Items
- Seasonal merchandise (including but not limited to Valentine's Day, Easter, Halloween, and Christmas)
- Original Artwork
In addition to the above, any delivery or installation fees cannot be refunded or exchanged.
What if My Order Arrives Damaged?
Most of our products have unique characteristics that give them the charm our customers desire. We make note of each item’s condition in the description. If merchandise has scuffs, scratches, dents, chips or other imperfect characteristics, we do our best to list it as such. Palladio LLC does not guarantee the accuracy of the descriptions including any dating of merchandise.
Unfortunately, on occasion, furniture may become damaged in transit. Upon receiving your order, it is important that you inspect it before the driver leaves. If you suspect damage, open the box and examine your purchase. If you find damage, instruct the driver to make a note in their freight bill, describing the nature of the damage in detail. Document any damages by taking photos of the damaged box and merchandise. If you sign for delivery and even if the package appears only slightly damaged, write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. If you refuse delivery, notify us so that we can expect the return shipment. Once the order is returned to us, we will work with you to find a replacement product or issue a full refund.
If you have already accepted the package and notice missing or damaged parts, contact us right away. If you received a damaged product or the wrong product and we cannot resolve the issue with a replacement item, then we will provide you with a prepaid return shipping label as part of our Return Authorization (RA) process, and, once the item is shipped back to us, we will provide a full refund for your order. In some cases, a manufacturer's restocking fee may apply.
THIS LEGAL NOTICE IS SUBJECT TO CHANGE WITHOUT NOTICE.